Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
Behaviour issues are a very common concern with most owners. Some concerns can be managed at home with simple changes. However, more severe cases could require a lot of work and may require an experienced trainer. A consultation with your veterinarian can help set you and your pet on the right path.
Dog counsellors can help guide, direct and support your pet through the plan that the doctor has established.
What happens at the consultation?
We obtain a detailed medical and behavioural history of your pet in order to develop a plan that addresses your specific concerns.
Will my pet insurance policy cover the cost of my consultation?
Some insurance companies will cover a certain amount per year. To learn more about your current coverage, we recommend you contact your pet insurance provider prior to your appointment.
What is expected after the consultation?
After the consultation, we will follow up with a phone call, as well as in-clinic re-evaluations to discuss improvements, difficulties or setbacks you may be experiencing. Alterations to the treatment plan and protocol may be done.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. If you are arriving for a booked appointment with a doctor, please call from your vehicle when you arrive. We are now allowing 1 family member per appointment into the exam room. You can choose to remain in your vehicle if that is your preference.
Only clients wearing masks will be allowed into the building.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. OPERATING HOURS
We are OPEN with the following hours: Monday - Tuesday: 8:00 am - 6:00 pm Wednesday - Thursday: 8:00 am - 8:00 pm Friday: 8:00 am - 5:00 pm
NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!