We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

|  After Hours Emergency Number: 705.671.3949
705.674.9191
dog-services

Dog Behavioural Counseling

Behaviour issues are a very common concern with most owners. Some concerns can be managed at home with simple changes. However, more severe cases could require a lot of work and may require an experienced trainer. A consultation with your veterinarian can help set you and your pet on the right path.

How can dog counsellors help?

Dog counsellors can help guide, direct and support your pet through the plan that the doctor has established.

What happens at the consultation?

We obtain a detailed medical and behavioural history of your pet in order to develop a plan that addresses your specific concerns.

Will my pet insurance policy cover the cost of my consultation?

Some insurance companies will cover a certain amount per year. To learn more about your current coverage, we recommend you contact your pet insurance provider prior to your appointment.

What is expected after the consultation?

After the consultation, we will follow up with a phone call, as well as in-clinic re-evaluations to discuss improvements, difficulties or setbacks you may be experiencing. Alterations to the treatment plan and protocol may be done.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a "closed waiting room" policy to protect our clients and staff. Our inside door will be locked. You can come into the vestibule and we will let you in when you get here or you can call us at 705-674-9191 upon arrival for your appointment or pick up. We ask that only one person bring your pet into the hospital for an examination with the veterinarian.

2. We are continuing to accept regular appointments so please call ahead to book a time.

3. We are still OPEN with the following hours:
Monday, Tuesday, Thursday: 10 am - 6 pm
Wednesday: 12 pm - 8 pm
Friday: 9 am - 5 pm
Saturday & Sunday: Closed

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us ahead of time to ensure we have what you need and can have it prepared before your arrival. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, please visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Baxter Animal Hospital