We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
I was recently lucky enough to attend a Veterinary Conference for the American Animal Hospital Association (AAHA) in Austin, Texas. What a great city. I started my CE by learning that Austin is the live music capital of the world. As soon as we got off the plane there was a small band playing in the airport entertaining the tired travelers. Almost every restaurant and bar had someone playing some type of instrument or singing. People sang on the streets, played guitar in the parks and entertained us in the hotel lobby.
I also learned that there is a large bridge on Congress Avenue called the Bat Bridge. Batman does not live there but over a million small bats live under this bridge. At sunset these bats leave the bridge over a 20-30 minute period. Crowds gather on the bridge and under it at sunset to watch streams of bats flying out from under the bridge and forming large black clouds in the sky that then move down the Colorado River to find their nightly meal of insects.
The Conference itself had a lot to offer us as well. One of the newest ideas in Veterinary Medicine was introduced to many attendees – Fear-Free Veterinary visits. It is designed to help the pets that are scared of the vet overcome their fears and have a more positive experience there.
If Fluffy is too scared to get in her carrier and go to the vet then Fluffy won’t be getting the best preventive health care and may be missing out on the early detection of disease. Fear Free techniques are designed to help calm pets, ease their fears and prevent further emotional trauma in pets that are already scared of certain situations. By using treats, pheromones, catnip, gentle handling, non slip warm surfaces and calming medications if needed we are going to work on helping those cats and dogs who are scared during their vet visits.
Please don’t hesitate to ask Baxter Animal Hospital about this (even how to get your Fraidy Cat into his carrier!) We are all going to work on doing our best to institute Fear Free and take the Pet out of Petrified.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Wednesday, March 18, 2020:
1. We are currently operating a "closed waiting room" policy to protect our clients and staff. Our inside door will be locked. You can come into the vestibule and we will let you in when you get here or you can call us at 705-674-9191 upon arrival for your appointment or pick up. We ask that only one person bring your pet into the hospital for an examination with the veterinarian.
2. We are continuing to accept regular appointments so please call ahead to book a time.
3. We are still OPEN with the following hours: Monday, Tuesday, Thursday: 10 am - 6 pm Wednesday: 12 pm - 8 pm Friday: 9 am - 5 pm Saturday & Sunday: Closed
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us ahead of time to ensure we have what you need and can have it prepared before your arrival. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, please visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.